Guide the setup. Unblock the work.
Stay alongside the customer.
A persistent, 24/7 digital concierge for customer onboarding and service delivery. Guide live walkthroughs, preserve progress, and bring in a live specialist when the work needs one.
- Built for service and delivery leaders.
Put Ruby, your Digital Colleagues, to work
Set up once. Keep the colleague.
Get started with SpikedAI in about 30 minutes. Keep Ruby, your Digital Colleagues, available for future walkthroughs, presentations, and customer conversations.
Guide the customer live
With permission, Ruby reads the screen the customer shares and helps explain the next step using approved guidance.
Carry the service context
Preserve customer goals, setup progress, agreed scope, and steps already attempted so the next interaction can continue from there.
Clarify the blocker
Help the customer explain what is happening, gather relevant details, and identify what needs specialist attention.
Bring in live expertise
Prepare a handoff to a live specialist with the issue, attempted steps, and unresolved questions so the customer has less to repeat.
Confirm the service outcome
Review progress against the customer’s objective. Record what is complete, what remains open, and who owns the next action.
“I am on the setup screen. Can someone walk me through this?”
With permission, Ruby follows the shared screen and guides the customer through approved steps, keeping track of progress. If specialist support is needed, Ruby prepares the issue and steps already attempted for a live handoff.
- Time to activation
- Repeated service requests
- Milestone acceptance