Digital Colleagues for
modern commerce teams.
Increase account value, improve loyalty and capture revenue signals from every customer, merchant and partner conversation. Your Digital Colleagues remember the account, understand the customer journey and guide the next best action in real time.
- Account managers
- Merchant teams
- Customer success
- Commerce leaders
Know the customer before the conversation starts
Your Digital Colleagues bring together purchase history, account activity, loyalty signals, service issues, prior commitments and open opportunities before you enter the conversation.
Guide the moment live
When a customer or merchant asks about pricing, performance, chargebacks, loyalty or campaign results, your Digital Colleagues surface verified answers from your approved knowledge base in real time.
Turn every signal into action
Your Digital Colleagues capture expansion interest, churn risk, service gaps and next steps, then prepare notes, follow-ups and proposal drafts, ready for your review. Updates sync to HubSpot automatically through the native integration.
Built for the trust customer relationships run on.
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Never used to train generalized AI
Conversation data is never sold, never used for advertising, and never used to train generalized models.
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Encrypted and isolated
Data is encrypted in transit and at rest, and each customer's data is logically isolated.
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Every answer shows its sources
Every live answer is drawn from your own documents and lists the files behind it. When those documents don’t cover a question, SpikedAI says so instead of filling the gap.
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Native HubSpot sync
SpikedAI writes to HubSpot through its native integration, with no third-party connector or exported file in between.