Not more tools
Retail teams don't need more disconnected systems.
SpikedAI for Retail & Consumer Commerce
Digital Twins for customer and merchant conversations.
Prepare, personalize, and guide every customer and merchant conversation with confidence. SpikedAI helps retail, ecommerce, and commerce teams answer questions, strengthen relationships, identify growth opportunities, and deliver exceptional customer experiences across every interaction.
“Every customer and merchant relationship is different. SpikedAI brought together purchase history, loyalty activity, account insights, support history, and business context before every conversation, so we always knew what mattered most.”
Why Digital Twins
Everything, at the right moment
They need context. Customer history, purchase behavior, loyalty insights, merchant relationships, product knowledge, and next-best actions should come together before, during, and after every customer conversation.
A Digital Twin for every customer-facing team
SpikedAI is every customer-facing team's Digital Twin, helping them prepare faster, personalize every interaction, strengthen customer loyalty, and grow every relationship.
Trusted by Design
How SpikedAI transforms customer conversations
Bring together purchase history, loyalty activity, previous conversations, support cases, orders, returns, account performance, promotions, customer preferences, merchant relationships, and open action items before every interaction.
Measured impact 25% · Increase account expansion
Works across the tools your team already uses
View integrations
Why customer facing teams choose SpikedAI
See how teams are making SpikedAI part of how they prepare, sell, and support at scale.
How a platform team cut meeting prep to under an hour
Scaling solution engineering without scaling headcount
Bringing competitive context into live deal conversations
Turning post-call notes into executable work
Resources
Explore additional resources for getting started with SpikedAI.
Platform overview
How the Digital Twin assembles context, holds the live moment, and syncs execution.
ExploreSecurity & trust
Data residency, retention, access control, and how customer context is isolated.
ExploreResource library
Research, briefings, and recorded sessions on winning the live moment.
Explore